Informações de contato

Contact Information
Contact & Customer Service

RIVASSI WATCHES CO
Effective Date: January 2026

At RIVASSI WATCHES CO, we are committed to providing professional, discreet, and reliable customer support. Whether you need help with an order, product information, shipping, returns, exchanges, or after-sales assistance, our team is here to help.

Customer Support

Email: support@rivassi.com

We aim to respond within 24 business hours.

Service Hours

Monday – Friday: 09:00 – 18:00 GMT/BST
Weekends & Public Holidays: Closed

Messages received outside business hours will be reviewed on the next business day.

How to Contact Us

To help us assist you quickly, please include:

Your order number
The email address used at checkout
A clear description of your request
Photos or videos, if your request relates to damage, defects, delivery issues, or product condition
Support Topics

Please contact us for help with:

Product information
Order confirmation
Shipping status
Tracking updates
Returns
Exchanges
Refunds
Damaged, defective, or incorrect items
Warranty-related questions
General customer service inquiries
Returns & Exchanges

Returns and exchanges are processed only after prior authorization from our customer support team.

Before sending any item back, please contact:

Email: support@rivassi.com

Unauthorized returns may not be accepted.

Email-Only Support

Customer service for RIVASSI WATCHES CO is currently handled exclusively by email.

We do not offer telephone support at this time.

Contact

RIVASSI WATCHES CO
Website: rivassi.com
Email: support@rivassi.com